sendokFrequently Asked Questions
Our sendok users ask us about account setup, deposit and withdrawal routes, how our games work, and what happens if something goes wrong. This page addresses the most common questions we hear across all user types—whether you're new to the platform or already familiar with our sports markets, live-dealer tables, and slots.
We've written these answers to be direct and practical. You'll find step-by-step guidance for login recovery, payment method details for DANA, e-wallet, mobile banking, local payment, and direct bank transfers, and plain-language explanations of game mechanics. If your question isn't covered here, or if you need help with a specific account issue, our support team is available through multiple channels.
For in-depth information about our terms, data handling, and jurisdiction-specific access rules, please read our Terms and Conditions and Privacy PolicyThose pages set out the legal boundaries of our service and what we ask of every user.
Topics covered on this page
- Account and registrationhow to start, KYC verification, password recovery, and account rules
- Payments and transactionsdeposit and withdrawal via online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfer (mobile banking, local payment, online payment, e-wallet)
- Game rules and mechanicsRTP, variance, football betting settlement, and live-table gameplay
- Security and account caredata protection, account access, and jurisdiction notice
Below you'll find grouped answers to frequently asked questions about account setup, payments, game rules, and support. Use the accordion headings to navigate directly to your topic.
Account and registration
No. We require that each user maintain one account only on sendok. If you open multiple accounts, we reserve the right to suspend or close them. This rule exists to protect fair play, prevent bonus abuse, and comply with our verification procedures. If you've forgotten your login details or lost access to an earlier account, contact our support team—we can help you recover the original account rather than creating a new one. Using multiple accounts from the same household or payment method may also trigger our security checks.
On the member login page, click the "Forgot your password?" link. You'll be asked to enter your registered username or email address. We'll send a password-reset link to that email within a few minutes. Click the link, enter a new password, and save it. If you don't receive the email, check your spam folder or contact our support team—we can verify your identity and send a fresh reset link. For security, never share your password reset link with anyone, and do not reuse old passwords.
We use industry-standard encryption and secure storage practices to protect your account details, payment information, and identity documents. Your data is stored on protected servers and is not shared with third parties without your consent or legal requirement. When you provide KYC (know-your-customer) documents—such as an ID card or proof of address—we encrypt them and keep them separate from your transaction history. We comply with local data-protection laws and regularly audit our systems. For full details, please read our Privacy Policy
Payments and transactions
Yes. Our sendok platform accepts direct bank transfers from online payment, e-wallet, mobile banking, and local payment. When you choose "Bank Transfer" during deposit, you'll see an account number and reference code unique to your transaction. Transfer the funds from your bank account, and our system will credit your sendok balance once we verify the payment. This typically happens within one to two business hours on weekdays. Make sure to include your reference code in the transfer memo so we can match it to your account correctly. Withdrawals to these banks follow the same route and are subject to standard processing windows.
sendok does not charge deposit or withdrawal fees on most payment methods. However, your bank or e-wallet provider (such as online payment, e-wallet, or mobile banking) may apply their own fees depending on the transaction type and your account status with them. We recommend checking with your payment provider before initiating a transfer. Withdrawal times vary by method: e-wallets like local payment and online payment are typically faster, while bank transfers may take one to two business days during normal hours. Processing may be slower during peak periods or public holidays such as Idul Fitri or Idul Adha.
If you have a sendok promotion code, enter it during account registration or in your account settings under "Promotions" or "Bonus Codes." Codes are case-sensitive, so type them exactly as provided. After you enter a valid code, the associated offer (such as a bonus credit or free bet token) will be added to your account and details will appear in your promotions history. Not all codes are active at all times—some are limited to certain regions or valid only during specific events like Liga 1 season openers or Piala AFF tournaments. If a code doesn't work, check that it hasn't expired and contact support if you need clarification.
Game rules and mechanics
RTP stands for "Return to Player." It's a percentage that shows, over a very large number of spins, how much of all money wagered on a slot game is returned to players as winnings. For example, a slot with will, theoretically, return 96 cents for every 1 dollar wagered over time. The remaining non-specific info is the house edge. Different slot games have different RTPs—some are lower (like non-specific info), others higher (like non-specific info or non-specific info). RTP is a statistical average measured over thousands or millions of spins, so individual sessions will vary. Our slot games (such as Gates of Olympus, Sweet Bonanza, and Mahjong Ways) each display their RTP clearly in the game info. Higher RTP does not mean you will win more in a single session—it's a long-term average.
On sendok, football bets (on Liga 1, Piala AFF, Champions League, and other tournaments) are settled within minutes of the final whistle. We use official match data from recognized sources to determine winners and losers. If a match is abandoned or postponed, bets are typically voided and stakes returned, unless house rules for that specific market state otherwise. Live bets placed during the match settle according to the in-game situation at that exact moment. In rare cases—such as a disputed goal or VAR review—settlement may be delayed while we confirm the official result. Check the specific market rules before placing your bet; these are shown in the odds screen and also listed in our full Terms and Conditions
Variance (also called "volatility") describes how much a game's payouts swing over short sessions. A high-variance slot might have long dry spins followed by sudden big wins; a low-variance slot pays out more frequently but in smaller amounts. Both reach their stated RTP over very long play. Our live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger) and slot games each have their own variance profile. Game info screens show this as a volatility rating (low, medium, or high). If you prefer frequent small wins, choose lower-variance games; if you're comfortable with longer losing streaks and bigger potential payouts, higher-variance games may suit you. Remember that variance does not change your long-term odds—it only affects the shape of your results session to session.
Security and account care
Our sendok support team aims to respond to most inquiries within standard business hours. For urgent account or payment issues, live chat is the fastest route—replies typically arrive within a few minutes during daytime and early evening. Email queries are answered within one business day on weekdays. Support availability may be reduced on weekends and public holidays (such as during Idul Fitri or Imlek). For payment-related concerns in Jakarta, Surabaya, Bandung, or other major cities, our team can often escalate your issue to priority handling if you contact us via the in-app support button. If your issue is non-urgent (like a general rules question), FAQ pages and our Terms document provide immediate answers.
Our sendok services are available only in jurisdictions where online wagering is permitted by local law. We restrict access based on your location at signup and during use. If you're unsure whether sendok is available in your area, please read our Legal Noticewhich explains our jurisdiction policy in detail. If you believe you should have access but are seeing a block message, or if you have questions about your specific region, contact our support team and we can clarify your eligibility. We take legal compliance seriously—attempting to access sendok from a restricted jurisdiction may result in account suspension.