sendok Casino & Sportsbook Service Notice
We operate sendok as a platform for live sports markets, casino tables, and slot entertainment in jurisdictions where our services are legally permitted. This notice explains how we determine eligibility, what we require from users, and your responsibility to verify compliance with local law.
Our sendok platform does not operate under a single global license. Instead, we restrict access based on the laws of each user's jurisdiction. If you are accessing sendok from a location where online wagering is prohibited by local statute, we do not offer our services to you, and you should not attempt to create an account.
We are transparent about these boundaries because your trust and our legal standing depend on it. This page sets out what we do, what we ask of you, and how to contact us if you have questions about whether sendok is available in your region.
Service Availability and Jurisdiction
We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use of sendok comply with the laws of their own jurisdiction. We make no representation that sendok is legal, licensed, or available in any specific country or region.
If you are located in Jakarta, Surabaya, Bandung, or Medan, you may be able to access sendok depending on your local regulations. However, the fact that you can technically reach our platform does not mean we authorize your use. You must independently confirm that your jurisdiction permits online gaming before opening an account.
Account Eligibility and Verification
To open an account on sendok, you must be of legal age in your jurisdiction and not subject to any legal prohibition on gambling. We require identity verification (KYC) before you can deposit funds or place markets. This process protects both you and us by confirming that you are who you claim to be and that you are not on any sanctions list.
When you submit documents for KYC on sendok, we collect your name, date of birth, address, and government-issued identification. We may also request proof of address (utility bill, bank statement) and, in some cases, a selfie to confirm your identity. Our support team processes these documents within standard verification windows and will notify you of approval or rejection.
If your KYC is rejected, we will explain why and give you the opportunity to resubmit. If you believe the rejection was in error, you can contact our multilingual support team via email or live chat. We handle account recovery requests and can assist you in multiple languages, including English and Indonesian.
Payment Methods and Local Options
We support a range of Indonesia-region payment methods on sendok, including DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet. We also accept transfers from major Indonesian banks: mobile banking, local payment, online payment, and e-wallet. Each payment method has its own processing window and fee structure, which we disclose at the point of deposit.
Deposits via mobile banking or local payment typically settle within minutes. Bank transfers may take longer, depending on your bank's processing time. We do not charge hidden fees; any fee we apply is shown before you confirm the transaction. Withdrawals are processed subject to verification windows and may require additional documentation if we detect unusual activity on your account.
Data, Privacy, and Contact
Our sendok privacy policy explains which data we collect, how we use it, and who we share it with. When you use sendok, we gather information needed to verify your identity, process your payment, and settle your markets. We keep that data protected using industry-standard encryption and access controls.
If you have questions about your data, your account, or whether sendok is available in your jurisdiction, you can reach our support team. We offer English support and can assist with account recovery, KYC resubmission, and general inquiries. Response times vary depending on volume, but we aim to reply within standard business windows.
For legal inquiries or formal notices, you may contact us through the contact channels listed in our legal notice or about us page. We take all compliance questions seriously and will respond to verified legal requests in accordance with applicable law.