sendok Terms of Use

When you create an account on sendok, you enter into an agreement with us about how our platform operates, what we expect from you, and what you can expect from us. These terms set out the rules governing your use of sendok—from account opening and deposits through to withdrawals, disputes, and account closure. We've written them to be clear and fair, reflecting how we actually run our platform.

Our sendok terms cover account eligibility, payment methods (QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers), bonus conditions, market settlement rules, and dispute resolution. We also explain your rights and our responsibilities regarding data protection, account security, and access to our services. These terms apply whether you access sendok on Android, iOS, or desktop.

By using sendok, you agree to these terms. If any part conflicts with your local law, that part does not apply to you—the rest of the agreement remains in force. Our services are available only where local law permits.

Account Opening and Eligibility on sendok

To open an account on sendok, you must be at least 18 years old and legally able to use our platform in your jurisdiction. We require a valid email address, a strong password, and your legal name. During account verification, we ask for an ID number and may request supporting documents to confirm your identity. This process, known as Know Your Customer (KYC), protects both you and sendok from fraud and money laundering.

Our sendok verification team reviews your documents and typically completes the process within one business day. If we need additional information, we'll contact you via email or through your sendok account dashboard. Once verified, you can deposit funds and access all sendok games and markets.

You are responsible for keeping your sendok login credentials confidential. If you suspect unauthorized access to your account, contact our support team immediately via chat or email. We will help you secure your account and review any suspicious activity.

Deposits and Withdrawals on sendok

We accept deposits through five payment channels: QRIS (scan and pay), e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet). All deposits are processed through our sendok mobile app or website. Funds typically arrive within seconds for e-wallets and mobile banking, and within minutes for bank transfers during business hours.

Withdrawals on sendok process back to your original deposit method. We do not charge withdrawal fees. Bank withdrawals typically complete within one business day; e-wallet reversals often settle faster. During peak periods (such as around Liga 1 matches or holidays like Idul Fitri and Idul Adha), withdrawal times may vary as many users process payments simultaneously.

We reserve the right to verify your withdrawal request if it exceeds certain thresholds or if we detect unusual activity. This verification protects your account and complies with anti-money-laundering regulations. Our sendok support team will contact you if additional information is needed.

Bonus Terms and Conditions

Any bonus offer on sendok comes with specific terms. We do not offer fixed bonus amounts—instead, we describe bonuses generically (e.g., "an attractive welcome offer" or "a new-customer bonus"). Bonuses are subject to wagering requirements, meaning you must play through the bonus amount a certain number of times before you can withdraw it. The exact requirements are displayed in your sendok account when you claim a bonus.

Bonuses expire if not used within a specified period (typically 30 days). We reserve the right to cancel a bonus if we detect abuse, such as placing bets solely to meet wagering requirements without genuine play intent. Our sendok team monitors for this activity to ensure fair conditions for all users.

Our sendok Policy on Markets, Settlement, and Disputes

Markets on sendok settle based on official results from the relevant governing body. For football matches (Liga 1, Piala AFF, Champions League, Premier League), we use data from the official league or tournament. For live-dealer games (blackjack, roulette, baccarat, Dragon Tiger), settlement is automatic—our system compares the outcome against your market selection and credits or debits your wallet in real time. For esports (Mobile Legends, Free Fire, PUBG Mobile), we use official tournament data.

If a market is voided (e.g., a match is abandoned or postponed indefinitely), we refund all stakes on that market. If a market is settled incorrectly, our sendok team investigates and corrects it within one business day. You can dispute a settlement by contacting our support team via chat or email with details of your concern.

Dispute Resolution and Contact

If you have a complaint about sendok, contact our support team first. We respond to inquiries via chat during business hours and via email within 24 hours. Our team will investigate your concern and work toward a resolution. If you're not satisfied with our response, you can escalate your complaint to our management team, who will review it within five business days.

Our sendok support team is available in English and Indonesian. Whether you're in Jakarta, Surabaya, Bandung, or Medan, we aim to resolve issues fairly and transparently. We keep records of all disputes and resolutions to ensure consistency and accountability.

Jurisdiction and Applicable Law

Our sendok services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use of sendok comply with their own jurisdiction's law. We reserve the right to restrict or close accounts in jurisdictions where we cannot legally operate.

These sendok terms are governed by the laws applicable to our platform's jurisdiction. Any disputes arising from these terms or your use of sendok will be resolved through our internal dispute process first, followed by arbitration if necessary. We do not accept liability for indirect or consequential damages arising from your use of sendok.

Changes to sendok Terms

We may update these sendok terms from time to time to reflect changes in our platform, legal requirements, or business practices. We will notify you of material changes via email or through your sendok account dashboard at least 30 days before they take effect. Your continued use of sendok after the change date means you accept the updated terms.

Our sendok platform is committed to fair play, transparent settlement, and responsive customer support. These terms reflect that commitment. If you have questions about any part of these terms, contact our support team—we're here to clarify and help.