sendok Casino & Sportsbook Data Care
This page describes what we collect when you use sendok and how we keep that data protected. When you open an account, deposit funds, or place a market on sendok, we gather information needed to verify your identity, process your payment, and settle your bets fairly. We take data protection seriously and follow industry standards to safeguard your information.
Our sendok privacy policy explains which data we collect, how we use it, who we share it with, and what rights you have. We also describe how cookies work on our platform and how you can contact us if you have questions about your data. This policy applies whether you access sendok on Android, iOS, or desktop.
We are transparent about our data practices. Your trust is essential to sendok, and we work hard to earn it through clear communication and responsible handling of your personal information.
What Data We Collect on sendok
We collect data in three categories: account information, transaction data, and usage data. Account information includes your email address, legal name, date of birth, and ID number. We collect this during account opening and verification. Transaction data includes deposits, withdrawals, and market activity—which payment method you used, how much you deposited, and which markets you placed. Usage data includes your login times, device type, IP address, and which games or markets you viewed on sendok.
We collect account information to verify your identity and comply with anti-money-laundering regulations. We collect transaction data to process your payments, settle your markets, and detect fraud. We collect usage data to improve sendok's performance, understand how users interact with our platform, and provide customer support.
How We Use Your Data on sendok
We use your account information to verify your identity, prevent fraud, and comply with local regulations in Jakarta, Surabaya, Bandung, Medan, and other regions where sendok operates. We use your transaction data to process deposits and withdrawals through QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet). We settle your markets based on official results and credit or debit your wallet accordingly.
We use your usage data to improve sendok's mobile app, fix bugs, and understand which features users rely on most. We also use it to detect suspicious activity—for example, if we notice unusual login patterns or rapid withdrawals, we may flag your account for review to protect you from unauthorized access.
Third-Party Processors and Data Sharing
We share your data with third parties only when necessary to operate sendok. Our payment processors (who handle mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers) receive your transaction data to process deposits and withdrawals. Our hosting provider stores our servers, which may sit outside your jurisdiction. Our customer support platform stores chat and email records to help us respond to your inquiries.
We do not sell your data to advertisers or marketing companies. We do not share your data with other gambling platforms or unrelated businesses. We may share anonymized, aggregated data (e.g., "sendok processed 50,000 Liga 1 markets last month") for analytics and research, but this data cannot identify you.
Your Rights and Our sendok Commitments
You have the right to access, correct, and delete your personal data on sendok. You can request a copy of all data we hold about you by contacting our support team via chat or email. We will provide it within 30 days. You can also request that we correct inaccurate information (e.g., if your name is misspelled in our system) or delete your account and associated data, subject to legal retention requirements.
Our sendok platform retains your transaction data for at least five years to comply with anti-money-laundering regulations and tax requirements. We retain your account information for as long as your account is active, plus one year after closure. We delete usage data (IP addresses, login times) after 12 months unless we need it for fraud investigation.
Cookies and Tracking on sendok
We use cookies to keep you logged into sendok, remember your preferences, and track how you use our platform. Cookies are small files stored on your device. Essential cookies are necessary for sendok to function—without them, you cannot log in or place markets. Preference cookies remember your language choice and notification settings. Analytics cookies help us understand which features are most popular and where users encounter problems.
You can disable cookies in your browser settings, but this may prevent sendok from working properly. We do not use third-party tracking cookies (e.g., from Google Analytics or Facebook) on sendok. We use only our own analytics to improve our platform.
Data Security and Contact
We protect your data using encryption, secure servers, and access controls. Our sendok team undergoes security training, and we conduct regular audits to identify vulnerabilities. However, no system is completely secure—if you suspect a data breach, contact us immediately via chat or email.
If you have questions about our sendok privacy policy, want to exercise your data rights, or suspect unauthorized access to your account, contact our support team. We respond to privacy inquiries within 10 business days. Our sendok team is available in English and Indonesian to help you understand how we handle your data and protect your privacy.